Privacy Policy — How 64ok Protects Your Data

This Privacy Policy ("Policy") explains how 64ok ("the Platform", "we", "us", or "our") collects, processes, stores, and protects personal data provided by or collected from players and visitors ("you" or "your") who access the 64ok website at 64ok.bet. This Policy applies to all players in Bangladesh and any other jurisdiction where 64ok operates.

By registering an account on 64ok, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or use the 64ok platform.

1. Information We Collect

64ok collects personal data through several channels: information you provide directly during registration and account use, data generated automatically by your interaction with the platform, and information supplied by third-party service providers as part of our verification and payment processes.

Information You Provide Directly

When you register an account or interact with 64ok support, you may provide:

• Full legal name and date of birth (used for identity verification and age verification to confirm you are 21 or older).
• Bangladesh mobile phone number (used as your primary account identifier, for OTP authentication, and for account communications).
• Government-issued photo identification documents submitted during KYC verification (e.g. National ID card, passport).
• Communications you send to us via email ([email protected]), including support queries, dispute submissions, and responsible gaming requests.

Information Collected Automatically

When you use the 64ok platform, certain data is collected automatically to enable the service and improve your experience:

• Device information including device type, operating system version, browser type, and screen resolution.
• IP address and approximate geolocation data derived from your IP address (country and region level only; precise GPS location is not collected).
• Session data including login timestamps, game history, betting activity, deposit and withdrawal records, and platform navigation logs.
• Cookie data and similar tracking technologies as described in Section 5 of this Policy.

Information from Third Parties

64ok may receive personal data about you from the following categories of third-party sources:

• Payment processors and mobile financial services (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank): transaction confirmation data, payment method verification results.
• KYC and identity verification service providers: verification status, document validity checks, fraud screening results.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others): game session data, bet outcomes, and RNG audit logs where these are used to resolve player disputes.

2. How We Use Your Information

64ok uses the personal data we collect for the following purposes:

• Account registration and management: creating and maintaining your 64ok account, verifying your identity and age, and enabling you to deposit, withdraw, and play.
• Payment processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; verifying payment method ownership; maintaining transaction records.
• Fraud prevention and security: detecting and preventing fraudulent activity, money laundering, collusion, identity theft, and other prohibited conduct on the platform.
• Responsible gaming compliance: monitoring for signs of problem gambling, applying deposit limits and session reminders at a player's request, and processing self-exclusion requests.
• Customer support: responding to your enquiries, resolving account issues, investigating disputes, and maintaining records of communications for quality and compliance purposes.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with the 64ok platform and to improve the quality, performance, and range of games and betting markets available.

3. Legal Basis for Processing

64ok processes your personal data on the following legal bases:

4. Sharing Your Information

64ok does not sell, rent, or trade your personal data. We share your data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose:

Service Providers and Partners

We share personal data with carefully selected third-party service providers who assist us in operating the 64ok platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and supported Bangladesh banks receive only the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: receive your identification documents and personal details solely for the purpose of verifying your identity and age in accordance with our compliance obligations.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others): receive anonymised session identifiers and bet data required to deliver game content and resolve technical disputes.
• IT infrastructure and hosting providers: receive access to platform data under strict confidentiality agreements solely to maintain, host, and secure the 64ok platform.

Legal and Regulatory Disclosure

64ok may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if we receive a lawful request or are otherwise required to do so by applicable law. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where permitted, notify you of the disclosure.

5. Cookies and Tracking Technologies

64ok uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and analyse how players use the service. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

Types of Cookies We Use

• Strictly necessary cookies: these are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without breaking core platform features.
• Functional cookies: these remember your preferences such as language settings and help us personalise your experience on the 64ok platform without tracking your activity across other websites.
• Analytics cookies: these collect anonymised data about how players use the platform (e.g. pages visited, time spent, features used). This data is used in aggregate form to improve platform performance and content. No individual player is identified through analytics cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from using certain features of the 64ok platform, including logging in to your account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

64ok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Account data (including identity verification documents, transaction history, and game logs) is retained for a minimum of 5 years from the date of account closure to comply with anti-money laundering record-keeping obligations. After this period, data that is no longer required for legal or compliance purposes will be securely deleted or anonymised. Data held for fraud prevention purposes may be retained for longer where there is an ongoing investigation or legal proceeding.

7. Your Privacy Rights

As a 64ok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in any event no later than 30 calendar days from receipt of your request:

• Right of access: you may request a copy of the personal data 64ok holds about you, along with information about how that data is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to statutory retention requirements.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where your particular situation justifies an objection.
• Right to withdraw consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please send a written request to [email protected] from the email address or mobile number registered to your 64ok account. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

8. Data Security

64ok takes the security of your personal data seriously. We implement and maintain a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include, but are not limited to, the following:

9. Payment Data and Financial Information

When you make a deposit or withdrawal on 64ok using bKash, Nagad, Rocket, Upay, or any supported Bangladesh bank, your payment transaction data is processed by the relevant payment provider. 64ok does not store your full bKash PIN, mobile banking passwords, or full card numbers on our servers.

64ok retains only the following payment-related information necessary for transaction records and compliance:

• Transaction reference numbers, timestamps, amounts (in BDT), and transaction status (success, pending, failed) for each deposit and withdrawal.
• The payment method type (e.g. bKash, Nagad) and a partial identifier (e.g. last four digits of a mobile number) used for each transaction, for anti-money laundering and payment verification purposes.
• Cumulative deposit and withdrawal totals associated with your account, maintained for responsible gaming monitoring and regulatory compliance purposes.

10. Children's Privacy

The 64ok platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data belonging to any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate age verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 64ok, please notify us immediately at [email protected].

11. Third-Party Links and Services

The 64ok platform may contain references to third-party game providers and payment services. While 64ok carefully selects its partners, we are not responsible for the privacy practices of third-party services. Payment services such as bKash, Nagad, and Rocket operate under their own privacy policies, which govern how they handle data collected directly through their own interfaces.

When you are redirected to a third-party payment interface (for example, the bKash or Nagad app) to complete a transaction, any data you enter directly into that third-party interface is subject to that provider's privacy policy, not this Policy. 64ok receives only the transaction outcome data described in Section 9 above.

12. Changes to This Privacy Policy

64ok may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered players by SMS or email.

The current version of this Privacy Policy is always available at 64ok.bet/privacy-policy. Your continued use of the 64ok platform after publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any material change, you should stop using the platform and may request account closure by contacting [email protected].

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 64ok handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond promptly during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]